Real-time customer experience (CX) measurement, service recovery and mobile marketing solution which enables any customer to provide quick feedback on their cell phone about their current experience.

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• Feedback can be sent via text to a short code or scan a QR Code

• Results are available immediately and shared with managers by e-mail or text message so that quick action can be taken. In today’s environment, customers expect immediate attention and action

• Turn a negative experience into a positive outcome and build brand loyalty and advocacy.

• Gather verbatim feedback or customer contact details, etc.

 

The primary difference between CFS SMS and CFS KIOSK is the mode by which the customers provide their feedback (mobile based vs kiosk-based). These two solutions work well together to provide you with a complete customer feedback system.