SOLUTIONS
Unlike most of our competitors, who simply focus on market research, we equip your business with agile tools that enable you to react and adapt quickly to customer feedback.
Our survey tools can be set up to measure a targeted range of issues, from customer satisfaction to staff sales effectiveness, giving you a valuable insight into key areas of your business.
Paperless data capture saves time and money on administration costs, and also enables instant access to feedback information.
CFS is built on the powerful and a flexible cloud based CX platform.
The results are in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with or without various devices.
Multi-channel feedback is integrated, thereby building a better understanding of the customers’ journey.
Customer First Solutions make it easy for any business to gather real-time customer feedback, analyze it and take action!
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CFS SURVEYS
Email and SMS survey solutions are tailored to suit your customer and internal survey requirements.
Whether you’d like to reach your customer during their actual experience or gather information from the customer in their own time, to gain a better understanding of their experience, we have the tools for you.
CFS REPORTING
CFS provides a wide range of distribution options for reporting data that it collects on behalf of clients. Platforms include live dashboards, e-mail push reporting and digital integration into customer BI Systems, if required.
CFS provide systems for assessing collected data to gain the insights that provide information to both drive improvements and take actionable decisions.
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